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Check-in for a group of tourists (Normal flow (All tourists will arrive at…
Check-in for a group of tourists
Interested parties
A travel guide
A group of tourists
Check-in desk officer
Triggers
Tourists are going to have a flight and need to check-in at the check-in desk to receive their boarding passes
Preconditions
Tourists have arrived at the airport for departure;
Tourists have their passports and air tickets
Tourists are accompanied by the travel guide who is ready to help them proceed the check-in
Post-conditions
A travel guide will collect all passports and air tickets and pass them to the check-in desk
A Check-in desk officer will check and specify information about the passports and air tickets in the flight registration system
The Check-in desk officer will give the travel guide the bunch of boarding passes
The travel guide will give the boarding passes to each of tourists
Normal flow
All tourists will arrive at the airport in time
All tourist will have their passports and air tickets
A travel guide will accompany the group
The travel guide will collect all passports and air tickets and give them to the check-in officer at the check-in desk
A check-in officer will check in the flight registration system all necessary information about the passports and air tickets
The check-in officer will print all necessary boarding passes and give them to the travel guide
The travel guide will give the boarding passes to each of tourists
Tourists can use their boarding passes at the airport and have a planned flight
Alternative flows
One of the tourists has forgotten his passport and air ticket at the hotel
The tourist take a taxi and quickly goes to the hotel
A travel guide collects passports and air tickets of the rest of the tourist group and starts a check-in procedure
Tourists who have received their boarding passes are awaiting for their group mate at the airport cafe
When the tourist come back with the passport and air ticket, the travel guide goes together with the tourist to the check-in desk
The tourist receives its boarding pass and join the rest of the group
All tourists are ready to have their flight
One of the tourists would like to check-in by himself
The tourist informs the travel guide
The tourist goes to the check-in desk or uses a mobile application for the check-in procedure
When the tourist is successfully checked-in, it joins the rest of the group
The whole group is ready to have a flight
A travel guide is late for the check-in procedure
Tourists decide to pass a check-in procedure by themselves
The tourists are lining up at the check-in desk and each of them gives a passport and air ticket to the check-in officer
Each of the tourists receive a boarding pass
The whole group is ready to have a flight
It is not available to print the boarding passes at the check-in desk
A check-in officer informs the travel guide that the paper line for boarding passes has run out in the printer.
The officer offers to download a mobile application for online check-in
A travel guide helps tourists to download the mobile application on their smartphones
Tourists download the mobile application and check-in with the help of the application
The tourists receive boarding passes on their emails
All tourists are ready to have their flight