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Ch2,3. Conflict Management Cycle (Conflict management (Proactive - Issue…

- - - - Political
        
        Social
        
        Potential threat
        
        Industry specific environment
    - - Corporation
        
        Public relation team
        
        Executive decision
        
        Internal threats
        
        Stakeholders personality
        
        Relationship between parties
  - - - Competing
        
        Litigation
        
        Coorporation
    - - Collaborating
        
        Compromise
        
        Capitulation
        
        Apology & Restitution
- - - - What to say
      - When to say
      - Which channel to say
    - - Risk balancing
        
        Cost of risk vs cost of risk reduction
      - Factors
        
        Personnel
        
        Products
        
        Production process
        
        Facilities
        
        Competition
        
        Regulations
    - - Interactions
        
        Direct(e.g. CS/ Product)
        
        Indirect (e.g behaviour of mgt/ CSR)
      - Stakeholders
        
        Primary skakeholders(e.g. employees, shareholders)
        
        Secondary stakeholders (e.g. media, community)