Please enable JavaScript.
Coggle requires JavaScript to display documents.
Airline service"moving your world by creating memorable…
Airline service"moving your world by creating memorable experience"
Preparation for flight
Wait at the gate
Boarding
print the ticket
long queue
Arrive too early or too late
Special service, unaccompanied kids, unaccompanied elder person
airport shuttle bus
airport drop-off
Digital ticket / QR
Waiting for checkin
Restaurant
Shopping
Information for transformation
time management for work
Airport cinema
Airport observatory
Children's recreation area
shower
Unpredictable weather conditions
flight delay or cancellation
Couch
place to sleep
Baggage
Tracking
Safety
weight/size regulation
hard to carry heavy baggage
How long should I wait for my baggage
It is too heavy to lift to storage
Can I take those things in my baggage?
How can I take my special baggage?
Pets
Booking
special needs
Comments of this flight
price comparison
Prices that change over time
cheap night flights, safety issue
too much website information
integrating system
Time of departure and arrival
Punctuality rate
extra fees/charges
Arriving to Airport
Search for terminal
Luggage packing
Search for gate
Security check
Signage system
Automatic scanning machine
Take out your computer, ipad, water,shoes
long queue
“your face becomes your passport" !biometrics
online check-in
Flight
Hardware
Baggage space
There is not enough space for my baggage
mat
I like harder or softer mat
pillow
U-shaped pillow
I prefer my personal pillow and blanket
light
How to use all of these equipments?
Seat
Seat back Angle adjustment
sedentary
seat upgrade
legroom
I like to have more legroom
The flexible seat
seat belt
Washroom
long queue
narrow space
Water is everyware
long queue for toilet
air conditioner
manually controlled
too cold
Somethings broken
In flight service
shopping
Shop for duty free
shop souvenir
constant offers are annoying
Communicate with crew
I don't know your language
unclear broadcast
Is there enough blankets, newspaper ?
Food
I am not used to this kind of food
When will they start to serve food?
too salty, too sweet, taste is not good
food is either too hot or too cold
Entertainment
Wifi
real-time position
game
Description of destination attractions
great movie
In flight information
life-saving instruction
how to use life jacket
broadcast for information
I don't understand what he is saying
Feeling in flight
Can I sleep?
Personalised space
private
tired
Seat view
I like to share
Am I safety?
Relationship with other passengers
My child needs to lay-down to sleep
Can I sit with my family/friends/relationers
Connect with family
excited for the holiday
airsickness
feel boring, lonely
reading a book
I like to do some excises to keep my health
sad mood for leaving home
Anxious because of losing something
Environment in flight
Noisy
crying children
Flight noise
Sleeping sound
play video loudly
smell
turbulence when takeing off and landing
emergency
Sudden heart attack
Severe airflow
too dry
I need use cream and drink a lot of water
air conditioner
too cold/hot
Too bright or too dark
Post flight
Get out the plane
fast
Get to the luggage release
Find the Airport exit
Looking for a transportation
missing signs