VCC-26882
Current Behaviour - Reset Agent Idle Timer After Post Processing
Web Callback via Outbound Queue
Campaign Call via Outbound Queue
IVR Callback via Outbound Queue
Inbound Chat via Inbound Chat Queue
Inbound Voicemail Inbound Voicemail Queue
Inbound Email via Inbound Email Queue
Inbound Call via Inbound Voice Queue
Direct Agent Routed - Busy/Accepted or Abandonned
Current Behaviour - Does Not Reset Idle Timer
Making a Click-To-Dial Outbound Call
Chatting Agent to Agent
Dialing a Manual Outbound Call
Change Between States - Available/Working Offline/On Break
Diallng Agent to Agent Calls
Login or Logout
One Variation - Reset when Offline or Break to Available
Other Scenarios
Reset - Call Offer and Customer End
Do Not Reset - Char Offer and Customer End
Reset - Newly created Agent first login