VCC-26882

Current Behaviour - Reset Agent Idle Timer After Post Processing

Web Callback via Outbound Queue

Campaign Call via Outbound Queue

IVR Callback via Outbound Queue

Inbound Chat via Inbound Chat Queue

Inbound Voicemail Inbound Voicemail Queue

Inbound Email via Inbound Email Queue

Inbound Call via Inbound Voice Queue

Direct Agent Routed - Busy/Accepted or Abandonned

Current Behaviour - Does Not Reset Idle Timer

Making a Click-To-Dial Outbound Call

Chatting Agent to Agent

Dialing a Manual Outbound Call

Change Between States - Available/Working Offline/On Break

Diallng Agent to Agent Calls

Login or Logout

One Variation - Reset when Offline or Break to Available

Other Scenarios

Reset - Call Offer and Customer End

Do Not Reset - Char Offer and Customer End

Reset - Newly created Agent first login