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Ch9. Post-Crisis evaluation, Impact (Human factor (Physical, Psychological…
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Impact
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Media frames
Frequency
- Whether use quotation
- Use of organisational sound bites
- Event description
Measurement
- % of report that use info from organisation
- Amount of organisation frame vs counter-frames
- Accuracy of information
- Sales
- Market price
- Stock price
- Financial resources
- Duration of media coverage
Performance
Data collection
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- Organisation measurements
Analysis
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- Proactive
- Strategic
- Reactive
- Recovery
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- Human factors
- Technology
- Infrastructure
- culture
- Emotions and beliefs
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Action
Follow up communication
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- Update progress of investigation
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