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My major takeaways from COMM 329 (Share the organizational vision (Facets…
My major takeaways from COMM 329
Understand the workplace
Relevant personality attributes to OB
Self-monitoring
Proactive personality
Core self-evaluations
Common labour-desired emotions
Display acting
Deep acting
Surface acting
Perception
Perceptual errors
Selective attention
Halo effect
Self-serving bias
Judgement shortcuts for performance expectations
Self-fulfilling prophecy
Job satisfaction
Causes
Positive core-evaluations
Task-independence
Enjoyment of the work itself
Positive relations with co-workers
Consecuences
Organizational commitment
Organizational citizenship behaviour
Reorganize the workplace
Organizational structure elements
Chain of command
Boundary spanning
Departmentalization
Centralization and decentralization
Work specialization
Formalization
Organizational change
Action research
Appreciative inquiry
Change agents
Idea champions
Learning organization
Strive for performance
Motivation
SMART goals-setting
Type of motivators
Intrinsic
Intrinsic motivation enhancers
Delegation of authority
Skill recognition
Positive feedback
Characteristics of effective teams
Open communication
Consensus decisions
Shared leadership
Clear rules and work assignments
What harms a team
Refuse to share concerns
Hide conflict
Form subgroups
Fail to follow through on decisions
Share the organizational vision
Characteristics of charismatic leaders
Unconventional behaviour
Vision and articulation
Sensitivity to followers' needs
Personal risk
Transformational leadership
Inspirational motivation
Idealized influence
Individualized consideration
Intellectual stimulation
Decision making
Steps for rational decision-making process
Judgement shortcuts
Overconfidence bias
Availability bias
Anchoring bias
Confirmation bias
Risk aversion
Organizational culture
Uniform organizational culture
How culture is transmitted to employees
Socialization model
Encounter stage
Metamorphosis stage
Prearrival stage
Facets of creative potential
Openness to experience
Risk-taking propensity
Intelligence
Expertise
Ethics in decision making
Four ethical decision criteria
Rights
Justice
Utilitarianism
Care
Interact effectively
Power
Effective bases of power
Most effective influence tactics :
Inspirational appeals
Ingratiation
Rational persuasion
Consultation
Effective impression management techniques
Favours
Flattery
Conformity
How to negotiate
Developing a strategy
Identify BATNA
Bargaining zone
Target and resistance points
Attaining closure and implementation
Bargaining and problem solving
Defining ground rules
Clarifying and justifying
Communication
Characteristics of information-rich communication channels
Facilitate rapid feedback
Be very personal
Handle multiple cues simultaneously
Examples of rich channels
Face-to-face conversations
Telephone conversations
Video conferences
Barriers to effective communication
Filtering
Selective attention
Effective listening
Make eye contact
Exhibit affirmative head nods
Avoid distractions
Ask questions
Avoid interrupting the speaker
Paraphrase the speaker's words
Conflict-handling strategies
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