A Coggle Diagram about CAUSES (Relations of employers and employees, Employment, Non-employment, Terms of employment, Transfer of employment, Working conditions and Unfair treatment), OBJECTIVES (Resolve miscommunication and misunderstanding, It is unrealistic for every grievance to be resolved to the absolute satisfaction of either party. and Purpose maintain harmony between employees and employer), HOW AND WHERE DO EMPLOYEES COMMUNICATE THEIR GRIEVANCES, COMPLAINT VS GRIEVANCE, RESPONSIBILITY (HR Department
-Assists in designing the grievance procedure
-Assists in preparing grievance cases that need to be sent for arbitration and LINE MANAGER
-Attempt to resolve grievance
-Engage in grievance prevention efforts), PROCEDURE (UNIONISED ORGANISATION and NON-UNIONISED ORGANISATION ) and DEFINITION (Any discontent or feeling of unfairness in the workplace, it should be pertaining to work.
It is more deep-seated than a complaint.)