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LSEG (RFP (Understanding; of the LSEG data model, processes,…
LSEG (RFP (Understanding; of the LSEG data model, processes, customisations and installed
Salesforce apps to resolve faults and develop/deliver enhancements, Account management; central point of contact to consult on business
processes/innovation, co-ordinate/prioritise activities and manage the relationship, Change management; process to manage user notification of faults and enhancements,
prioritisation, specification, development, testing and delivery (release planning), Development; mechanism/methodology for introducing code, processes or applications
developed by themselves or third parties, Preventative maintenance; automated testing and error reporting of key processes,
tools and functionality, Salesforce awareness; pro-active awareness & briefing of upcoming Salesforce
releases, scheduled maintenance and advise on risk mitigation, Data management; support the in-house team with any high volume/irregular data
changes using Salesforce apps and where appropriate the Informatica Cloud Customer
360 technology, Adoption; advice and guidance on improving user adoption which could include, but not
limited to, executive coaching, industry best practice/methodologies, webinars, third-
party tools, process innovation, utilisation/effectiveness reviews, etc., Marketing Automation: provide technical support and strategic input to our use of
Salesforce Pardot which is integrated with the group instance and has circa 70 users
globally, Innovation and insight**: help set the innovation agenda through exploring new
technology, optimising the existing implementation and advise on best practice ways to
leverage our data across CRM platforms), RFP Questions, Salesforce, Procurement Responce, Timelines)