績效管理
Managing Performance
績效管理：一項日常活動
Performance Management: A Daily Activity
學會委派任務
Learning to Delegate
制定發展計畫
Creating a Development Plan
設定目標
Setting Goals
提供日常回饋
Giving Ongoing Feedback
輔導您的員工
Coaching Your Employees
進行績效評審
Conducting Performance Reviews
3.確保每個目標都符合＂SMART＂標準
Ensure that each goal is “SMART.”
4.說明每個目標的重要性
Explain each goal’s importance.
2.決定是否需要更新現有的目標
Decide whether existing goals need updating.
5.確定完成每個目標所需要的資源
Determine resources needed to achieve each goal.
1.明確員工現有的目標
Clarify the employee’s existing goals.
1.確定您想要實現的結果
Defining your desired results
2.選擇合適的人
Choosing the right person
3.就任務進行溝通
Communicating the assignment
4.委派工作的跟進措施
Following up on your delegation
5.評估工作委派的結果
Assessing the delegation
2.成功完成任務的能力
Capability to complete the assignment successfully.
3.對任務的興趣
Interest in the assignment.
1.完成任務的能力
Capacity to perform the assignment.
4.發展需求
Development needs.
2.成績表彰
Recognize accomplishments.
3.有效地提供關鍵回饋
Present critical feedback effectively.
1.把當前工作的意見徵詢會與績效審評區分開來
Keep feedback sessions on ongoing work separate from performance reviews.
4.徵求員工對於您作為一名輔導員和管理者的績效表現的回饋意見
Invite feedback from employees on your performance as a coach and manager.
4.輔導績效不佳的員工
Coaching a poor performer
3.磨練輔導技能
Hone your coaching skills
2.了解輔導過程
Understanding the coaching process
1.觀察員工行為
Observing your employees' behaviors
2.進行討論
Conduct the discussion.
3.對達成的協議進行跟進
Follow up on agreements.
1.準備輔導討論
Prepare for a coaching discussion.
2.主動聆聽
Listening actively.
3.給予回饋
Giving feedback.
1.提出有效的問題
Asking effective questions.
4.達成一致
Gaining agreement.
2.主持會議
Conducting the meeting
3.討論不良績效
Discussing problematic performance
1.準備績效評審
Preparing for a performance review
3.跟進
Following up
2.記錄發展計畫的制定過程
Documenting creation of the development plan
1.前置作業
Creating a development plan