{"type":"rich","version":"1.0","title":"[Eight dimensions of quality](https://hbr.org/1987/11/competing-on-the-eight-dimensions-of-quality) :eight: (David A. Garvin)","provider_name":"Coggle","provider_url":"https://coggle.it","thumbnail_url":"https://static.coggle.it/diagram/ZHeI6xvU4kDkqXae/thumbnail","width":1920,"height":1200,"html":"<iframe width=\"1920\" height=\"1200\" src=\"https://embed.coggle.it/diagram/647788eb1bd4e240e4a9769e\" frameborder=\"0\" allowfullscreen></iframe>"}