{"type":"rich","version":"1.0","title":"            CAPÍTULO 4                               \n **Gestión del viaje de cliente Retención y desarrollo del cliente**","provider_name":"Coggle","provider_url":"https://coggle.it","thumbnail_url":"https://static.coggle.it/diagram/YgVsKTieqDCc-DiH/thumbnail","width":1920,"height":1200,"html":"<iframe width=\"1920\" height=\"1200\" src=\"https://embed.coggle.it/diagram/62056c29389ea8309cf83887\" frameborder=\"0\" allowfullscreen></iframe>"}