{"type":"rich","version":"1.0","title":"**2. Prozess des Beschwerdemanagements 2.1 Beschwerdestimmulation 2.3 Beschwerdebearbeitung **","provider_name":"Coggle","provider_url":"https://coggle.it","thumbnail_url":"https://static.coggle.it/diagram/XbXeS8DNn0tNiyfE/thumbnail","width":1920,"height":1200,"html":"<iframe width=\"1920\" height=\"1200\" src=\"https://embed.coggle.it/diagram/5db5de4bc0cd9f4b4d8b27c4\" frameborder=\"0\" allowfullscreen></iframe>"}