{"type":"rich","version":"1.0","title":"CHAPTER 9 : ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS                NOR ATHIRAH KAMARULAZMAN (105181536)","provider_name":"Coggle","provider_url":"https://coggle.it","thumbnail_url":"https://static.coggle.it/diagram/XLdzAszUksWO2Vau/thumbnail","width":1920,"height":1200,"html":"<iframe width=\"1920\" height=\"1200\" src=\"https://embed.coggle.it/diagram/5cb77302ccd492c58ed956ae\" frameborder=\"0\" allowfullscreen></iframe>"}