{"type":"rich","version":"1.0","title":"A simple apology increases trust (2013)","provider_name":"Coggle","provider_url":"https://coggle.it","thumbnail_url":"https://static.coggle.it/diagram/XBsd_9JJ7KowB3FK/thumbnail","width":1920,"height":1200,"html":"<iframe width=\"1920\" height=\"1200\" src=\"https://embed.coggle.it/diagram/5c1b1dffd249ecaa3007714a\" frameborder=\"0\" allowfullscreen></iframe>"}