{"type":"rich","version":"1.0","title":"**Customer experience**: perception the customer has of their experience with the business or the brand as a result of their interaction. Emotions and subconscious interpretations also come into play, resulting in the company not having entire control over it.","provider_name":"Coggle","provider_url":"https://coggle.it","thumbnail_url":"https://static.coggle.it/diagram/X85AipiaCTplOqVC/thumbnail","width":1920,"height":1200,"html":""}