{"type":"rich","version":"1.0","title":"Chapter 1 : Managing Profitable Customer Relationships","provider_name":"Coggle","provider_url":"https://coggle.it","thumbnail_url":"https://static.coggle.it/diagram/X42jw9adaMcHZ_Ks/thumbnail","width":1920,"height":1200,"html":"<iframe width=\"1920\" height=\"1200\" src=\"https://embed.coggle.it/diagram/5f8da3c3d69d68c70767f2ac\" frameborder=\"0\" allowfullscreen></iframe>"}