{"type":"rich","version":"1.0","title":"**COMPRENDIENDO LA EXPERIENCIA DEL CLIENTE A TRAVÉS DE TRAYECTO DEL CLIENTE**                                                  \n                        Katherine N. Lemon & Peter C. Verhoef","provider_name":"Coggle","provider_url":"https://coggle.it","thumbnail_url":"https://static.coggle.it/diagram/X3AkTPnQHEYikmPQ/thumbnail","width":1920,"height":1200,"html":"<iframe width=\"1920\" height=\"1200\" src=\"https://embed.coggle.it/diagram/5f70244cf9d01c46229263d0\" frameborder=\"0\" allowfullscreen></iframe>"}