{"type":"rich","version":"1.0","title":"CHAPTER 5 \nCreating Long-Term \nLoyalty Relationships","provider_name":"Coggle","provider_url":"https://coggle.it","thumbnail_url":"https://static.coggle.it/diagram/X1sbMk37tPJIi7Dy/thumbnail","width":1920,"height":1200,"html":"<iframe width=\"1920\" height=\"1200\" src=\"https://embed.coggle.it/diagram/5f5b1b324dfbb4f2488bb0f2\" frameborder=\"0\" allowfullscreen></iframe>"}